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Groubal

Collaborative Consumer Complaints Website


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Published 12/13/2010 and rated Ratingstars3 3 out of 5 stars
by AppAppeal Editor
What can you use the app for?

Some people believe that the attitudes of corporations and large businesses has gone south in recent years. Some have even started taking action to help people in situations where their complaints are ignored. Groubal is another option that consumers have when dealing with a business related issue. Users can submit their issues to the site and create petitions. Other users can voice their concerns or personal experiences with a similar issue from the same company. Groubal uses the power of many voices to urge corporations to answer for what they did or did not do and try to incite a positive change in behavior. The site covers just about any product or service available and has even created its own Groubal Customer Satisfaction Index to track the level of dissatisfaction. Through Groubal, customers can be heard and businesses are given the opportunity to repair the situation and possibly redeem themselves in the eyes of the consumer.

Groubal screenshot
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What is the history and popularity of the app?

Groubal was founded in June of 2010. Based out of Scottsdale, Arizona, the team consists of less than ten individuals, including CEO Robert Doner and Vice President of Relations and Marketing, Stephanie Michele. Users can voice their complains and improve their chances of getting a response from large companies and corporations through Groubal. Today, Groubal has helped many people resolve issues and spread the world about bad business behavior.

What are the differences to other apps?

There are many ways to learn about how a business treats its customers online. This is very valuable information. Groubal helps push the envelope by not just giving users a place to voice their complaints, but a tool that encourages businesses to respond and resolve the situation. Groubal essentially takes the complaint and demands an answer from the business. Of course businesses are not obligated to respond, but the number of other users who respond to the issue may be enough to convince them that something needs to be done.

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How does the web app look and feel to use?

The Groubal website uses a charming green and blue color scheme and a stylish design that welcomes new users. The system is simple, but effective. User comments are listed much like comments in a guest book, attached to the issue they are posted to. The user can follow the issue easily just by reviewing its listing.

How does the registration process work?

A new user can join Groubal by clicking on the “Register” link along the top of the homepage (near the center, right hand side). The registration form is nice and short, asking for an email address, first and last name, and a password. After entering the details, the user can click the orange “Register” button. The next form allows the user to create their Groubal (which basically means post their issue).

What does it cost to use the application?

Groubal offers a valuable service, but it is entirely user-driven. It is up to the Groubal community to post their issues and respond to those of others. The more people that respond to a petition, the more weight it will carry. Groubal has made a good decision by offering users a free membership. There are no subscription fees and users can participate as much or little as they like.

Who would you recommend the application to?

Almost anyone can appreciate what Groubal does. Users who have had negative experiences with companies can appreciate it even more. The site provides a helpful resource for consumers to get responses from companies that might otherwise ignore them when they voice their issues.

  • Post your own Groubal to bring attention to an issue
  • Leave comments about opinions or personal experiences with the issue
  • Use Groubal petitions to get the company to acknowledge and (hopefully) correct the problem
  • Read other Groubals, both past and current
  • Review the most recent status of a Groubal to look for updates


Groubal video

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